What is Moissanite?
Moissanite is a rare, naturally occurring mineral (silicon carbide) that is also grown in laboratories. It is one of the most brilliant gemstones in the world, with a refractive index higher than that of a diamond. This means it has more "fire" and sparkle. It is nearly as hard as a diamond (9.25 on the Mohs scale vs. 10 for diamond), making it extremely durable for daily wear.
Will my Moissanite pass a diamond tester?
Yes. Because Moissanite conducts heat very similarly to a diamond, it will pass most standard thermal diamond pen testers.
Do your stones come with certificates?
Yes, all our Moissanite stones are accompanied by a GRA (Global Gemological Research Academy) Certificate of authenticity, which details the stone's cut, clarity, color, and carat weight.
Do you offer gift packaging?
Absolutely! Each order arrives beautifully packaged — ready to gift or treasure for yourself.
What metal materials do you use?
Our jewelry is crafted from high-quality 925 Sterling Silver. To ensure durability and a luxurious finish, we plate our silver with either:
- Platinum: For a bright, white, tarnish-resistant finish.
- 18k Gold: For a classic, rich yellow gold look.
How do I know my size?
We have made it easy to find your perfect fit. On every product page, right next to the size selection options, there is a "Size Chart" button. Simply tap or click this button to view a detailed guide and measurements to help you choose the correct size.
Will the jewelry turn my skin green?
No. We use solid 925 Sterling Silver, which is hypoallergenic. Green skin is typically caused by cheap base metals like copper or brass reacting with skin oils. However, we recommend keeping jewelry dry and away from harsh chemicals to maintain the plating.
Where do you ship from?
GENEVRA utilizes a global network to source the finest materials. Our products are shipped directly from our international manufacturing partners and warehouses to ensure quality and availability.
How long does shipping take?
- USA, UK, Canada, Australia, Europe: Typically 7–15 business days.
- Rest of World: Typically 10–25 business days.
- Please allow 1-3 business days for order processing before shipment.
Can I track my order?
Yes. Once your order has shipped, you will receive an email with a tracking number. Please allow up to 48 hours for the tracking information to update in the carrier's system.
Will I have to pay customs or duties?
GENEVRA is not responsible for any customs fees or taxes. These are determined by your local government and are the responsibility of the customer. Please check your country's import regulations if you are unsure.
What is your return policy?
We offer a 14-day return window starting from the day your package is delivered.
- Defective Items: If your item arrives damaged or defective, we will replace it or refund it for free.
- Personal Returns: If you simply change your mind or ordered the wrong size, you may return the item. However, a 30% restocking fee applies, and you are responsible for return shipping costs.
How do I start a return?
Please email us at genevra@usa.com with your order number and the reason for the return. Do not send the item back to the address on the package without contacting us first, as we need to provide you with a specific Return Merchandise Authorization (RMA) number.
Can I exchange my ring for a different size?
We do not offer direct exchanges. If you need a different size, please return your original item (subject to the personal return policy) and place a new order for the correct size.
How do I care for my Moissanite and Silver jewelry?
To keep your jewelry looking new:
- Keep it dry: Remove jewelry before swimming, bathing, or washing dishes.
- Avoid chemicals: perfumes, lotions, and hairspray can tarnish the plating. Apply these before putting on your jewelry.
- Cleaning: Gently wipe with a soft, lint-free cloth. For stones, you can use a mild soap and warm water with a soft toothbrush to restore their sparkle.
My jewelry is tarnishing, what do I do?
Over time, all sterling silver may naturally tarnish due to reaction with air. You can easily clean this with a silver polishing cloth. However, be gentle to avoid rubbing off the Platinum or Gold plating.