Moissanite is a rare, naturally occurring mineral (silicon carbide) that is also grown in laboratories. It is one of the most brilliant gemstones in the world, with a refractive index higher than that of a diamond. This means it has more "fire" and sparkle. It is nearly as hard as a diamond (9.25 on the Mohs scale vs. 10 for diamond), making it extremely durable for daily wear.

Yes. Because Moissanite conducts heat very similarly to a diamond, it will pass most standard thermal diamond pen testers.

Yes, all our Moissanite stones are accompanied by a GRA (Global Gemological Research Academy) Certificate of authenticity, which details the stone's cut, clarity, color, and carat weight.

Absolutely! Each order arrives beautifully packaged — ready to gift or treasure for yourself.

Our jewelry is crafted from high-quality 925 Sterling Silver. To ensure durability and a luxurious finish, we plate our silver with either:

• Platinum: For a bright, white, tarnish-resistant finish.
• 18k Gold: For a classic, rich yellow gold look.

We have made it easy to find your perfect fit. On every product page, right next to the size selection options, there is a "Size Chart" button. Simply tap or click this button to view a detailed guide and measurements to help you choose the correct size.

No. We use solid 925 Sterling Silver, which is hypoallergenic. Green skin is typically caused by cheap base metals like copper or brass reacting with skin oils. However, we recommend keeping jewelry dry and away from harsh chemicals to maintain the plating.

GENEVRA utilizes a global network to source the finest materials. Our products are shipped directly from our international manufacturing partners and warehouses to ensure quality and availability.

• USA, UK, Canada, Australia, Europe: Typically 7–15 business days.
• Rest of World: Typically 10–25 business days.
• Please allow 1-3 business days for order processing before shipment.

Yes. Once your order has shipped, you will receive an email with a tracking number. Please allow up to 48 hours for the tracking information to update in the carrier's system.

GENEVRA is not responsible for any customs fees or taxes. These are determined by your local government and are the responsibility of the customer. Please check your country's import regulations if you are unsure.

We offer a 14-day return window starting from the day your package is delivered.

• Defective Items: If your item arrives damaged or defective, we will replace it or refund it for free.
• Personal Returns: If you simply change your mind or ordered the wrong size, you may return the item. However, a 30% restocking fee applies, and you are responsible for return shipping costs.

Please email us at genevra@usa.com with your order number and the reason for the return. Do not send the item back to the address on the package without contacting us first, as we need to provide you with a specific Return Merchandise Authorization (RMA) number.

We do not offer direct exchanges. If you need a different size, please return your original item (subject to the personal return policy) and place a new order for the correct size.

To keep your jewelry looking new:

• Keep it dry: Remove jewelry before swimming, bathing, or washing dishes.
• Avoid chemicals: perfumes, lotions, and hairspray can tarnish the plating. Apply these before putting on your jewelry.
• Cleaning: Gently wipe with a soft, lint-free cloth. For stones, you can use a mild soap and warm water with a soft toothbrush to restore their sparkle.

Over time, all sterling silver may naturally tarnish due to reaction with air. You can easily clean this with a silver polishing cloth. However, be gentle to avoid rubbing off the Platinum or Gold plating.